Refund Policy
Last updated: January 1, 2026
1. General Policy
All purchases are final once activated. Due to the immediate digital nature of our service, refunds are not available after credentials are delivered.
2. Eligible Exceptions
Extended Outage: Verified service outage exceeding 72 consecutive hours qualifies for pro-rata credit. Must be attributable to Muvixo infrastructure.
Duplicate Charge: Full refund for confirmed duplicate charges with proof from bank/payment provider.
3. Non-Eligible
- Changed your mind after purchase
- Purchased wrong plan
- Issues with your own internet or device
- Account suspended for terms violation
- Unused subscription time
4. How to Request
- Email [email protected] with subject "Refund Request"
- Include: name, email, purchase date, issue description
- Submit within 7 days of qualifying event
- Response within 3 business days
Do you offer a low-risk way to try the service?
Yes — our Try 1 Month plan gives you a full month for just $8.99, so you can evaluate the service without committing long-term.
6. Processing
Approved refunds returned to original payment method within 5-10 business days.
7. Contact
Email: [email protected]
Website: https://muvixo.com